At GameCartel.store, customer satisfaction is our priority. However, due to the digital nature of the products we offer, we maintain a strict No Returns and No Refunds policy. Please read the details below carefully before making a purchase.
1. Digital Product Policy
All products available on GameCartel.store, including game codes, apps, and other digital items, are non-returnable and non-refundable once the purchase is completed and the digital item has been delivered via email or download link.
We encourage all customers to review their orders carefully before finalizing the purchase.
2. Order Issues and Resolutions
If you experience any of the following issues, please contact us immediately at info@gamecartel.store:
- You did not receive your purchased digital product.
- You received the wrong product.
- The product code is invalid or not working.
In such cases, we will investigate the issue thoroughly. If the problem is verified, we may provide a replacement product at our sole discretion.
Important:
- Claims must be made within 7 days of the purchase date.
- Proof of purchase and detailed information regarding the issue will be required for resolution.
3. Invalid or Used Codes
In rare cases where a code may not function as expected, please contact us immediately. We will verify the problem and attempt to resolve it directly or coordinate with the original supplier. We cannot guarantee refunds for codes that show as redeemed, lost, or mishandled after delivery.
4. Cancellations
Once an order is placed and confirmed, it cannot be canceled, as delivery of digital products is automated and irreversible.
5. Fraudulent Activity
We reserve the right to refuse any refund or replacement request if fraudulent activity is suspected, including but not limited to:
- Chargeback abuse
- Unauthorized purchases
- Misuse of products after delivery
Fraudulent users may have their accounts suspended or banned from future transactions.
6. Changes to This Policy
We reserve the right to update or modify this Returns & Refunds Policy at any time. Changes will become effective immediately upon posting to the site. It is the customer’s responsibility to review the policy before each purchase.
7. Contact Information
If you have any questions regarding your order, refunds, or returns, please contact our support team:
Allure Technologies LLC
Email: info@gamecartel.store
Website: https://gamecartel.store